RafaelS
Recruit
- Messages
- 7
Hi there,
this is my first post here. I've been with ICMarkets for years and never had any issues until now. On the 11/10/2022 I requested a withdrawal of my funds onto my bank account. So far the status of my withdrawal is still marked as "processing". This never happened to me before, withdrawing funds has been working like a charm in the past and never had any issues.
I did contact their accounts department but their response was absolutely not satisfactory, they've not provided any reason as to why the withdrawal is delayed. Instead I have received a copy and paste answer stating that my withdrawal request is subject to additional review and it has been forwarded to the finance department.
The online chat isn't helpful at all, all they do is ask you to get in touch with the accounts department, but the accounts department can't explain to me why there is a delay.
I've attached four screenshots to this thread
Would be great, if you could tell me how to proceed.
Thanks,
Rafael
this is my first post here. I've been with ICMarkets for years and never had any issues until now. On the 11/10/2022 I requested a withdrawal of my funds onto my bank account. So far the status of my withdrawal is still marked as "processing". This never happened to me before, withdrawing funds has been working like a charm in the past and never had any issues.
I did contact their accounts department but their response was absolutely not satisfactory, they've not provided any reason as to why the withdrawal is delayed. Instead I have received a copy and paste answer stating that my withdrawal request is subject to additional review and it has been forwarded to the finance department.
The online chat isn't helpful at all, all they do is ask you to get in touch with the accounts department, but the accounts department can't explain to me why there is a delay.
I've attached four screenshots to this thread
Would be great, if you could tell me how to proceed.
Thanks,
Rafael