Chulho Lee
Recruit
- Messages
- 2
OctaFX disregarding customer rights
I was suddenly blocked today from OctaFX, which I've been using for months.
I introduced OctaFX to my friends and was getting some commission from the trade. Other than that, there were no special deals.
But today they blocked me without telling me why. Why?
Did you block me because you don't want to pay commissions?
So, when I asked them why they blocked me, I got the following answer.
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Access to your account has been blocked due to the following reason:
Service denied in accordance with the p. 3.10 of the Customer Agreement
Customer Agreement p. 3.10 declares the following:
"3.10. The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons."
It means that the Company takes its right to discontinue services provided to you. The access to your Personal Area at our website will be blocked and won't be restored.
In addition, we strongly recommend you refrain from opening new accounts with the Company.
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Isn't it the basic dory of a service company to tell you exactly why you want to block a customer?
I will never introduce OctaFX to my friends again.
I was suddenly blocked today from OctaFX, which I've been using for months.
I introduced OctaFX to my friends and was getting some commission from the trade. Other than that, there were no special deals.
But today they blocked me without telling me why. Why?
Did you block me because you don't want to pay commissions?
So, when I asked them why they blocked me, I got the following answer.
---------------------
Access to your account has been blocked due to the following reason:
Service denied in accordance with the p. 3.10 of the Customer Agreement
Customer Agreement p. 3.10 declares the following:
"3.10. The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons."
It means that the Company takes its right to discontinue services provided to you. The access to your Personal Area at our website will be blocked and won't be restored.
In addition, we strongly recommend you refrain from opening new accounts with the Company.
---------------------
Isn't it the basic dory of a service company to tell you exactly why you want to block a customer?
I will never introduce OctaFX to my friends again.