Recent content by FXPRIMUS Support

Hello Hecekkk, Can you provide us with the pending User ID so that we can investigate the matter. Please note that new account registration is reviewed and advised to/approved within 24 hours, which sounds like that was the case, however we apologize in advance for any delays. If you can...

Hello frarod, To mitigate this matter, your account has been credited with the accumulated fees totaling AUD101.50. ANZ is an intermediary bank. As stated in our email correspondence, An intermediary bank is a bank that acts on behalf of the beneficiary bank. Payments will reach the...

Hello stevendefool Please contact support@fxprimus.com regarding your withdrawal complaint and we will be sure to revert back to you within 24 hours. You may also provide us with the ticket ID of your original request so that we may trace and assist you ASAP.

Hello frarod, We have responded to your ticket (DPD-887-15153) with further details of your withdrawal as well as the sequence of events leading up to your withdrawal return. We also note several correspondence made between yourself and our withdrawal team regarding the withdrawal, as you...

Dear Seeking Recourse, We have since followed up on ticket HLH-566-53328 with an updated audit. Please revert back to HLH-566-53328 once again for our most up to date response. You may also find our most recent response below: "Hello {Identity Concealed}, Please note that we have...

Dear Seeking Recourse, Thank you for inviting us to join this thread. We take all questions, comments and concerns seriously and appreciate the opportunity to converse with you. I was able to trace previous correspondence between our support team and yourself and note that your complaint stems...

@ MikeH1, Just dropping in for the sole purpose of ensuring that any inaccuracies you are spreading are cleared up, as I'm sure you wouldn't want to mislead the good viewers of this forum. A) We sent out a notice last week that we would no longer be accepting clients from Australia, and...

To FPA Administrators, I respectfully request you advise if if the following usernames are using the same IP Addresses in the same geographic location as I see they are brand new registrants and coincidentally enough posting slanderous, false information. MikeH1 Trader1979 Please accept my...

Hi All, This is Terry Thompson, President of FXPRIMUS. I’ve commented a few years ago on this valued forum when I felt my company was being slandered and mistruths were being spread. To my dismay, this is being done again on this thread, and thusly, I need to protect the reputation of the...

Dear Hforex, As explained to you over multiple emails, the 30% margin call policy has been in place since August 22, 2009, which coincides with the day FXPRIMUS began operation. We did not simply "switch it on" for your account. Unfortunately, your account was over-leveraged as the other...

Dear Arditrijanto, We're not quite sure what you are insinuating, however, this case has been settled and the clients funds were returned well before thaibroker posted to this forum. With that in mind, FPA are you comfortable in putting a resolved message on this thread? Kindly advise...

Dear Mr. Sidani, My staff has responded to your multiple times in multiple forums over the past 3 months. I am at a loss at what your complaint is, as every question you had was answered clearly and concisely and FXPRIMUS is 100% not accountable for the losses in your account. As explained to...

Dear thaibroker, As to not mislead those viewing this thread, it's important to clarify that your clients funds were received prior to your posting. This is vital information as it appears your "major" complaint was your clients not receiving their funds, which in fact they had...well in...

Dear thaifxbroker, First, please allow me to introduce myself, my name is Terry Thompson, President of FXPRIMUS. Fortunately I have not had to post often in the Scam Alerts Folder, but when summoned as in this instance, I'm more than happy to address. So let's get started, shall we? The...

@ fx.dailypips: We are glad to hear you received a satisfactory answer to your trade issue. Don't hesitate to contact your IB or our support team for further clarification. @ FPA Admin: Kindly mark this issue as resolved so that the viewing public is aware without needing to enter the topic...