Resolved: Octafx problem

[Honor7x]

I had done a deposit in Octafx 3 days ago through UPI option but before filling the UTR number, the app get crash and again I do an deposit a new receiver comes.

So right after I contacted with octa customer service and they said wait for 24 hours bcs it's an automated system.

So I did wait but after 3 days for now, there is no response by them, there Is no update on this. I told them please tell me what more proof they want. I also write 2 email to Octa support attached with all proofs. But they give the same response 'we forwarded your request to our financial department, they are working so hard for resolve this issue ASAP' but as I'm facing they are doing nothing. I want your help guys.

 

[Honor7x]

I had done deposit on 14 May 2024 in Octafx, 3 days ago through UPI option but before filling the UTR number, the app get crash and again I do an deposit a new receiver comes.

So right after I contacted with octa customer service and they said wit for 24 hours bcs it's an automated system.

So I did wait but after 3 days now there is no response from them, there Is no update on this. I told them please tell me what more proof they want but there is no satisfactory answer. I want your help. I gave them all payments proof with receivers. And also I already write 2 email on their coustmer support but there is no satisfactory answer.
I want your help

 

[FxMaster]

I had done a deposit in Octafx 3 days ago through UPI option but before filling the UTR number, the app get crash and again I do an deposit a new receiver comes.

So right after I contacted with octa customer service and they said wait for 24 hours bcs it's an automated system.

So I did wait but after 3 days for now, there is no response by them, there Is no update on this. I told them please tell me what more proof they want. I also write 2 email to Octa support attached with all proofs. But they give the same response 'we forwarded your request to our financial department, they are working so hard for resolve this issue ASAP' but as I'm facing they are doing nothing. I want your help guys.

@OctaFX Rep, can we have your attention here, please?

 

[OctaFX Rep]

Dear Honor7x,

We're sorry to read about your experience. Rest assured that our team will always help if our traders face any issues. We encourage you to share your trading account number and provide proof of payment. Our team will investigate your matter and see what we can do for you.

Kind regards,
Octa Rep.

 

[FxMaster]

Dear Honor7x,

We're sorry to read about your experience. Rest assured that our team will always help if our traders face any issues. We encourage you to share your trading account number and provide proof of payment. Our team will investigate your matter and see what we can do for you.

Kind regards,
Octa Rep.

@Honor7x, Kindly share your account number for further investigation. Also, is there any update on the emails from OctaFX yet?

 

[Honor7x]

@Honor7x, Kindly share your account number for further investigation. Also, is there any update on the emails from OctaFX yet?

After sending 15 emails and 60 times direct contact with octa customer services and with your assistance, I get my deposit after 5 days.

 

[FxMaster]

After sending 15 emails and 60 times direct contact with octa customer services and with your assistance, I get my deposit after 5 days.

It`s always good to see resolved cases. Yo mods, can you please mark and move it to the resolved folder??

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